Frequently Asked Questions

Do you follow Tripadvisor® rules
Yes. Everything we do follows publicly available Tripadvisor guidelines. We do not use fake reviews, incentives, shortcuts or any method that violates platform policies.

Will I still own my Tripadvisor listing
Yes. You always remain the full owner of your listing. You simply grant us access as an authorised representative so we can manage tasks on your behalf. You can remove access at any time.

Can you create a listing for me if I do not have one
Yes. Listing setup is included in the onboarding fee. We will create the listing, optimise it and make sure everything is ready to begin gathering reviews.

Can you guarantee rankings or results
No. Tripadvisor controls ranking factors, algorithms and review moderation. We aim to give good businesses the best possible chance of improving visibility but results vary based on competition, guest experience and consistency.

How quickly will I see changes
Timelines vary. Some businesses notice improvement within the first few weeks, while others see gradual results over a few months. Factors such as location, competition and review frequency all play a role.

Who writes the review responses
We write and post responses for you unless you prefer approval first. All responses are written in a warm and professional tone aligned with your brand voice.

Can you remove negative reviews
No. Tripadvisor only removes reviews that break their rules. We can help report reviews that appear inappropriate or fraudulent, however the decision is made solely by Tripadvisor.

What happens if a competitor leaves a fake review
If a review appears to violate Tripadvisor policy, we will help you submit a report through the official system. Tripadvisor may remove the review if they determine it breaches their guidelines.

Do I need to share my password with you
No. Access is granted securely using Tripadvisor’s authorised manager feature. You remain in full control of your account at all times.

What if my business receives mixed or negative guest feedback
Our service supports great hospitality rather than replaces it. The best results occur when your guests already have a positive experience worth recommending.

Do you only work with restaurants
No. We support hotels, cafés, bars, attractions, tours, spas and other hospitality businesses.

Will you reply to reviews instantly
We aim to respond in a reasonable timeframe. Speed may vary based on review volume, time of day, weekends, holidays and operational workload.

Is this a quick fix or an ongoing process
Reputation building on Tripadvisor is gradual and based on consistency, review flow and guest experience. It is not an instant or one-time change.

Can I pause or cancel the service
Yes. You can cancel at any time. Cancellation takes effect immediately and stops future billing.

How much does it cost
There is a one time onboarding fee of £397. After onboarding, support is £75 per week paid in advance or paid monthly. An annual option is available with a 20 percent discount.

Are you Tripadvisor
No. We are an independent service. We are not owned by, affiliated with, endorsed by or approved by Tripadvisor. We simply work with the platform in a compliant and ethical way.